FAQ & Policies

POLICIES

Class Policy 

Do turn up early for your class as we start on time.
If you are not here for the class but have booked on, the payment will still be taken or you will use one of your class passes as though you have attended.

Please see below for our contact details if you need to ask us to hold or move a space for you.

Please turn up with enough time to enter the studio, change, and be prepared for your class for the class start time.
Please note that arriving on time is your responsibility and we cannot be faulted for your personal extenuating circumstances.

Please note on occasion the door may be locked once class time has begun for security and safety purposes.
If you are not on time you may run the risk of the door being locked. Please ensure to make your class you arrive early, in time for the start time of your class.
Please understand that we are not responsible if you are late for your class start time.

Class Cancellation Policy

If you have prebooked and paid for a class and cancel within 6 hours of the class happening then the full payment or class pass will be taken.

In the event of you cancelling before the 6 hour window you will receive a full refund.

Thank you for your understanding ❤️

Retreat Cancellation Policy

In the event of a situation happening and you need to cancel your retreat booking, please contact us as far ahead as possible so that we can offer the space to someone else.
We cannot offer any refunds to your deposit or the remainder of your retreat payment once your booking is made.
Please make sure you have made necessary arrangements to ensure you can attend. However if you can't attend and if we / you can find someone to fill the space in your place, we can offer you a partial refund. See more in detail below.

Please note that full payment for your place on the retreat is due 10 weeks (by 1st of February) before the retreat start date.
We will be in touch with you to take payment.

For cancellations:
• Please note that the retreat deposit is not refundable once paid.
• 60 days or more beforehand, the balance is refunded but the deposit (10%) will be retained.
• In any other circumstances, full payment for your place will be taken as though as you have attended.

If we need to cancel the retreat:
We have very rarely done this, with the exception of Covid19 and being forced to cancel. However, should we need to cancel the event for any unforeseen circumstances, we will let you know as far ahead as possible and offer a 100% refund.  

Cancellation Policy for Workshops 

We have a 7 day cancellation policy for workshops. If you are unable to attend, please cancel 7 days before your workshop is due to start. After the 7 day window, the booking is charged as though you have attended.

Cancellation Policy for Courses 

We have a 7 day cancellation policy for courses. If you are unable to attend, please cancel 7 days before your course is due to start. After the 7 day window, the booking is charged as though you have attended. Please ensure you can attend all course dates listed. We cannot swap out any course dates missed with other course dates or for classes on the schedule.

Cancellation Policy for 1:1 Sessions

For 1:1 private sessions and massages, we have a 24 hour cancellation policy. Any bookings cancelled within the 24 hour window will be considered a late cancel and charged. Please get in touch before 24 hours of your appointment time if rescheduling.

Sales Policy 

Please note that all class passes are final sale and your responsibility to use within the given timeframe of each pass (12 months).
We cannot be responsible for any unused classes on your pass after the timeframe has ended. If you have booked and cannot attend, we have a 12 hour cancellation window, after which your class will be recorded as if you attended if you did not Early Cancel your reservation.

Thank you ever so much for understanding ❤️